Refund policy

You have 30 days from the day your item arrives with you to let us know you’ve changed your mind. Just drop us an email at care@nomadauto.co.uk explaining that you’d like to return your item for a refund and we’ll tell you what to do next.

Some things to bear in mind:

• Once we’ve accepted your request to return an item, you have 14 days to get it back to us. Once it’s arrived in our warehouse, we aim to process all returns within two working days (although this isn’t a guarantee). It could then take another three to five working days for the money to appear back in your account, depending on the card provider.
• You will have to pay for the return postage yourself. We recommend using sites such as P4D to compare rates and organise your return.
• You are responsible for getting the goods back to us in good condition. If your item does arrive back with us damaged or in a worse condition, this will affect how much of a refund we can give you.
• Your item cannot have been fitted or used and must be in its original packaging.
• We are unable to accept returns of made-to-order items, such as floor mats, insulation, and trimming.
• When our team send you the details on how to return your item, they’ll also send you a unique RMA number. Please clearly write this somewhere on or in your parcel so we can make sure we get your refund sorted nice and quickly when your item arrives back in our warehouse.
• Make sure you send your item back to us using a tracked, insured service. This means that you’ll be able to make a claim with the courier if something goes wrong, plus the tracking can cover you if there’s a problem locating your item when it arrives back in our warehouse.